Parcel Tracking Platform for Last-Mile Delivery Operations and SLA Management
A mobile-first app providing live parcel tracking and automated SLA management.
Achieved 90% SLA compliance rate through automated monitoring and proactive management.
Reduced customer inquiries by 30% through real-time tracking and automated notifications.
Complete real-time visibility into parcel location and delivery status for customers and operators.
The Idea Behind the Project
A mobile-first application providing live parcel tracking and automated SLA management for last-mile delivery operations. The platform enables real-time GPS tracking of parcels, automated SLA monitoring, and instant notifications to customers about delivery status.
The system uses smartphone-based GPS tracking to provide accurate location data, automatically monitors SLA compliance, and generates chargebacks for SLA breaches. With automated notifications and real-time updates, the platform helps delivery companies improve customer satisfaction and operational efficiency.
Project Challenges
The client needed a solution to improve last-mile delivery operations and ensure better SLA compliance.
Main challenges:
• Limited visibility on delivery SLAs leading to delays and customer complaints
• Manual tracking processes causing inefficiencies
• Difficulty in monitoring delivery performance in real-time
• Lack of automated SLA breach detection and management
• High customer inquiry volume due to delivery status uncertainty
Provided Solutions
Smartphone-Based GPS Tracking
We developed a smartphone-based GPS tracking solution that provides real-time location data for parcels, enabling accurate tracking without requiring additional hardware.
Automated SLA Monitoring
We implemented an automated SLA monitoring system that tracks delivery times, detects SLA breaches, and automatically generates chargebacks for non-compliance.
Real-Time Customer Notifications
We built a notification system that sends real-time updates to customers about parcel status, delivery progress, and estimated arrival times, improving customer satisfaction.
Performance Analytics Dashboard
We created a comprehensive analytics dashboard that provides insights into delivery performance, SLA compliance rates, and customer satisfaction metrics.
Key Features Overview
Live GPS Tracking
Real-time GPS tracking using smartphone technology to provide accurate parcel location data.
Automated SLA Management
Automatic monitoring of delivery SLAs with breach detection and chargeback generation.
Real-Time Notifications
Instant notifications to customers about delivery status updates and estimated arrival times.
Delivery Performance Analytics
Comprehensive analytics dashboard showing delivery performance metrics and SLA compliance rates.
Mobile-First Design
Optimized mobile application for delivery drivers and customers with intuitive user interface.
SLA Breach Alerts
Proactive alerts for potential SLA breaches enabling quick intervention and resolution.